Privacy policy

Last updated: November 21, 2026

This Privacy Policy describes how Kovi (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from getkovi.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site and update the “Last updated” date accordingly.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources to provide the Services. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms of service, and protect our rights and those of our users.

What Personal Information We Collect

Information You Provide to Us:

  • Contact details (name, address, phone number, email)

  • Order details (billing address, shipping address, payment confirmation)

  • Account information (username, password, security details)

  • Customer support interactions

Information We Automatically Collect:

  • Usage Data (device info, browser info, IP address, interactions with our Site)

  • Cookies and similar tracking technologies

Information from Third Parties:

  • Service providers (like Shopify)

  • Payment processors

  • Marketing and advertising partners

All information obtained from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: Processing payments, fulfilling orders, managing accounts, shipping, returns, customer service.

  • Marketing and Advertising: Sending promotions via email, text, or postal mail. Tailoring services and advertisements to your preferences.

  • Security and Fraud Prevention: Detecting and preventing fraud, ensuring the security of our Site and Services.

  • Service Improvements and Communication: Providing customer support and improving the Services.

Cookies

We use cookies to operate and improve our Site and Services. Cookies help us remember preferences, run analytics, and personalize marketing.

For details about cookies through Shopify, see Shopify Cookies Policy.

You can manage cookie settings in your browser.

Our Site also recognizes Global Privacy Control (GPC) signals. Learn more at globalprivacycontrol.org.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and service providers (payment processors, IT support, fulfillment centers)

  • Business and marketing partners

  • Affiliates within our corporate group

  • Legal authorities if required

  • In case of business transactions like a merger or acquisition

We do not sell or share sensitive personal information without your consent.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

Children’s Data

Our Services are not intended for children under 16 years of age.

We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us at contact@getkovi.com.

Security and Retention of Your Information

While we implement security measures, no system is perfectly secure.

We retain your personal information as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right to Portability

  • Right to Opt-Out of Sale, Sharing, or Targeted Advertising

  • Right to Restrict Processing

  • Right to Withdraw Consent

  • Right to Appeal Decisions

  • Managing Communication Preferences (unsubscribe links in emails)

You can exercise these rights by contacting us at contact@getkovi.com.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we process your personal information, please contact us.

You may also have the right to lodge a complaint with your local data protection authority.

International Users

If you access our Site from outside the U.S. or Canada, please note your information may be transferred, stored, and processed outside your country.

We use recognized legal mechanisms like Standard Contractual Clauses for international data transfers.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:

📧 contact@getkovi.com